Member Support & FAQs

Do you have a question or feedback for Team EFT Cafe? GREAT!! We LOVE questions.

Please click here for full contact info.

Yes!

1. Log in through a browser on your mobile device, as you would on desktop. We recommend Google Chrome (as this best supports our platform).

2. Download the Kajabi Mobile App here https://pages.kajabi.com/mobile-app-download

Create an account using your EFT Café account email.

Try these troubleshooting tips first:

1. Restart Your Device

   • Power down your computer and restart (this often clears out the “tech fairies” 🧚‍♀️).

   • On a mobile device, close all open browser tabs before trying again.

2. Use Google Chrome

   • Our Kajabi platform works best with the Google Chrome browser.

3. Clear Your Browser Cache & Cookies

   • Instructions:

     • How to clear cache/cookies in Chrome 

     • How to clear cache/cookies in Internet Explorer

4. Check Your Internet Speed/Connection

   • If videos aren’t loading, make sure you have a stable connection.

Still having trouble?

Email [email protected] and include:

• Your device type (computer, tablet, or phone)
• Browser used (Chrome, Safari, etc.)
• A brief description of the issue (error messages, page not loading, etc.)

Before joining:

• Zoom Account: You’ll need a (free) Zoom account to enter the Café sessions.
• Zoom App: Download the Zoom app for your computer or mobile device for the best experience.
• Check the Calendar: Visit the EFT Café Calendar to see scheduled webinar dates and times - sync to the calendar to your own.
  
  

Guidelines for joining:

• Name Match Required: Your Zoom profile name must match your EFT Café account name (First & Last).
  • For security reasons, only participants whose name matches their EFT Café account will be admitted.
  • If your name doesn’t match or isn’t a real name, you’ll remain in the waiting room until corrected.
• If Your Name Doesn’t Match:
  • Exit the Zoom meeting.
  • Open your Zoom app or log in via a browser.
  • Update your profile name (see Zoom instructions for different devices).
  • Return to the Café and rejoin the session.
• Joining by Phone:
  • You’ll be admitted and asked to confirm your identity.

  • Lori may private message you in the chat, or you can post your full name in the chat.

  •  You might be moved back to the waiting room while verification takes place.

• During the Webinar:
  • Keep your audio muted unless speaking.
  • Use the Zoom chat to communicate with the group. 
    
    

Need Help?

Support Contact:

During the webinar - Lori Weisenburg

• Direct message Lori in the Zoom chat during the webinar
• Or email [email protected]

Outside webinar times - Jo Franklin

• Email [email protected] 

1. Check Your Zoom Account:

• If you don’t have a (free) Zoom account, visit the article above: “Guidelines for Joining Live Webinars". You must have a zoom account to join the webinars.

• Make sure your Zoom profile name matches your EFT Café account (first and last name).

2. Log In to the EFT Café:

Go to the Inside the EFT Café and open “This Month" - choose the webinar to join.

3. Join the Webinar:

• Click the Join the Meeting link.

•  Enter the unique meeting password provided in the post.

•  Zoom will prompt you to log in if you aren’t already signed in.

Need Help?

Support Contact: Lori Weisenburg

• Direct message Lori in the Zoom chat during the webinar
• Or email [email protected]

1. Check Your Zoom Account:

• If you don’t have a (free) Zoom account, visit the article above: “Guidelines for Joining Live Webinars.” You must have a zoom account to join the webinars. 

• Make sure your Zoom profile name matches your EFT Café account (first and last name).

2. Log In to the EFT Café:

• Access the Inside the EFT Café either through the Kajabi app or a web browser (Google Chrome recommended).
• Open “This Month" and select the webinar you want to join.

Next: Choose Your Join Option

• Option 1 - Direct Link:
  Tap/click the Join the Webinar link and enter the unique meeting password when prompted.
• Option 2 - Zoom App:
  Note the Meeting ID and password listed in the post, open the Zoom app, tap Join a Meeting, and enter the details.
• Option 3 - Join by Phone:
  • Use the phone-in links listed at the bottom of the webinar post to dial in.
  • After connecting, immediately reach out to Lori Weisenburg in the Zoom chat or simply post your full name to verify your identity (phone connections do not display your Zoom profile name).

Need Help?

Support Contact: Lori Weisenburg

• Direct message Lori in the Zoom chat during the webinar
• Or email [email protected] 

Follow these steps before the session begins:

1. Restart Your Device

• Power down your computer or mobile device and restart. This often clears hidden glitches.

2. If You’re Using a Desktop Browser

• Use Google Chrome – Chrome is the preferred browser for our Kajabi platform.
• If the Zoom Link Won’t Open
  • Copy the meeting URL into a new browser tab and press Enter.
  • Right-click the hyperlink (or copy the URL), then open it in an Incognito/Private window (a clean, history-free window). How-to.
• Clear Your Browser Cache & Cookies – This is the most common fix when passwords aren’t recognized or the Zoom meeting password won’t work.
  • How to clear cache/cookies in Chrome
  • How to clear cache/cookies in Internet Explorer

3. Zoom App Tips

• Make sure you have the latest version of the Zoom app. Check for updates.
• Download Zoom if you don’t already have it.
• After clicking the Zoom link, the app will open—log in if needed and enter the meeting password.
• If the Zoom app stops responding:
  • Delete the app, re-download, and log in again.
  • Confirm you are on the latest version before reconnecting.
• If problems continue, reach out to Zoom Support.

4. If You’re Using a Mobile Device

• Accessing from a Browser – Follow the same steps above (use Chrome and clear cache/cookies).
• Using the Kajabi Mobile App – Delete the app, download it again, and log in to reconnect.
• Using the Zoom App
  • Make sure it’s updated to the latest version (see above).
  • If issues persist, delete and re-install, then log in again.
  • To join a Zoom meeting on mobile, download the Zoom App here.

Still Having Trouble?

• Support Contact: [email protected] 
• Watch this short video for a step-by-step walkthrough on joining a webinar from a desktop.

Follow these steps to get help:

1. Reach Out in the Zoom Chat

• Send a direct message to Lori Weisenburg via the Zoom chat bar.
• She can assist you in real time with any technical difficulties.

2. Waiting Room or Name Issues

• If you’ve been moved to the waiting room, it’s likely because your Zoom profile name does not match your full EFT Café account name.
• To fix this:
  • Exit the Zoom session (leave the meeting).
  • Update your Zoom profile name to match your EFT Café account (see “Updating Your Profile Name” in this help section).
  • Rejoin the webinar using the same link and meeting password.

Still Having Trouble?

If you cannot reach Lori in the chat, email her directly at [email protected]
for assistance. You can also reach EFT Cafe support at [email protected] outside webinar times.  

To protect against potential hacking and to protect the confidentiality of our clients, all participants must display their full name on Zoom. Your Zoom profile name must match your EFT Café account name.

• If your name is not clear, you may not be approved to enter the session.
• If we are unable to match your Zoom name with your EFT Cafe account - we will reach out via Zoom chat.
• If you do not respond, you will be moved to the waiting room until corrected.

How to Update Your Zoom Profile Name

Option 1: While in a Zoom Meeting

If we have connected via chat and your profile name needs updating - either Lori will take care of it, or she may ask you to do the update. Here is how:

• Right-click your profile image and select Rename.
• If your profile image isn’t visible:
• Click the View button in the top-right corner of the webinar screen.
• Select Show Self View to display your profile.
• Now you can right-click your profile image and choose Rename.

Option 2: From Your Zoom Account

• Log in to your Zoom account at zoom.us.
• Go to Profile.
• Click Edit next to your Display Name.
• Update your name to match your EFT Café account.
• Zoom Help Article: Changing Your Display Name

Registered with PayPal: 

• Log in to your PayPal account 
• Update your credit card information there.

Registered with Credit Card: 

• Log in to your EFT Cafe account, if you haven't already. 
• From the library page, click on your Profile Avatar in the top right-hand corner,
• Select Settings
• Click Billing Info (in top right corner)
• Click Update next to the currently listed credit card.
• Enter your updated card information and complete the prompt.
• Click Update Card to save your changes.

📽️Watch this How-To Video (note your library page will look different as this is a Kajabi help article)

Email [email protected] with your current account email - and your new email. We'll take care of it. 

Automatic Email Receipt:
Receipts are automatically issued after each payment and sent to the email address associated with your EFT Café account. Receipts come from our payment processor, Stripe.

If You Registered via PayPal:
You can also access your payment receipts directly from your PayPal account.

Memberships Cannot Be Paused:

Unfortunately, we are unable to pause membership subscriptions.

If You Cancel and Want to Rejoin Later:

You may rejoin during one of our open registration periods. Your rate will be the current advertised rate at that time.

Outside of open registration periods, you can request to rejoin by emailing [email protected]. 

We offer an individual/one-off registration, which incurs a $10 administration fee.

The membership subscription rate will be the most recent advertised rate.

All resources within the Inside the EFT Café Program are available only to current, active members.

After canceling your membership, you will retain access until the end of your paid subscription term. Once that term ends, you will no longer be able to log in or view the material.

Please submit the membership cancelation form at the bottom below and our team will take care of it.